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What to do if your house floods

9/18/2023 (Permalink)

Flooded Living Room Flooding can ruin your belongings quickly.

Experiencing a flood in your home can be a devastating and overwhelming situation. Water damage can wreak havoc on your property, and belongings. However, staying prepared and knowing what immediate actions to take can make a significant difference in mitigating the damage and getting your life back on track. We'll show you what to do if your house floods, ensuring you can act quickly and effectively during this challenging time.

Prioritize Safety First

The safety of yourself and your family should be the top priority when dealing with a flooded house. Before entering the property, ensure the following:

  • Turn Off Electricity. Water and electricity are a deadly combination. If it is safe to do so, switch off the main electrical supply to prevent electrical hazards.
  • Check for Gas Leaks. If your house uses natural gas, smell for any gas leaks. If you suspect a leak, leave the premises immediately and contact the gas company.
  • Wear Protective Gear. When entering the flooded area, wear rubber boots, gloves, and a mask to protect yourself from potential contaminants.

Stop the Water Source (If Possible)

If the flooding is caused by a burst pipe or any other controllable factor, try to stop the water source as quickly as possible. Locate the main water shut-off valve and turn it off to prevent further water damage.

Document the Damage for Your Insurance Company

Before starting any cleanup or restoration efforts, document the flood damage thoroughly. Take photographs or videos of the affected areas, including damaged items and structural issues. These records will be invaluable for insurance claims and assessing the extent of the damage. 

Notify your insurance company about the flood as soon as possible. Most homeowner's insurance policies cover certain types of water damage, but the specifics may vary. Discuss the situation with your agent and inquire about the coverage and claim process. Be sure to provide them with the documentation you gathered to support your claim. They may recommend a few water damage restoration companies, but you can also search your local area as well to see who has good reviews!

Call a Water Damage Restoration Company 

Once it is safe to do so, contact your local SERVPRO team to begin the cleanup process to prevent mold growth and further damage. SERVPRO of Lee and South Chatham Counties will typically follow a system like this:

  • Remove Water. Use pumps, wet-dry vacuums, or buckets to remove standing water from your property.
  • Dry Out the Area. Utilize fans and dehumidifiers to speed up the drying process. This step is crucial in preventing mold and mildew growth.
  • Dispose of Contaminated Items. Discard any items that have been in contact with floodwater and cannot be properly sanitized. This includes food, cosmetics, and some porous materials.
  • Sanitize and Disinfect. Thoroughly clean and disinfect all surfaces, floors, and belongings that come in contact with floodwater to eliminate harmful bacteria and pathogens.

Preventive Measures for the Future

Once your home is restored, take steps to minimize the risk of future flooding:

  • Elevate Electrical Systems. If you live in a flood-prone area, consider elevating electrical outlets, switches, and appliances above the expected flood level.
  • Install Sump Pumps. Sump pumps can help remove water from your basement during flooding incidents.
  • Seal Foundation Cracks. Regularly inspect and seal any cracks in your home's foundation to prevent water seepage.
  • Proper Landscaping. Ensure the ground slopes away from your home's foundation to direct water away from the house.

Experiencing a house flood can be an overwhelming and emotionally draining experience. However, by following these steps, you can take control of the situation and minimize the damage caused. Remember, safety should always come first. Seek professional help from a water damage restoration company when necessary and take preventive measures to protect your home from future flooding incidents. With a proactive approach and the right assistance, you can overcome the challenges of a flooded house and restore your home to its former beauty.

Repainting and Restoration After Cigarette Smoke Damage

9/11/2023 (Permalink)

Professionals at work SERVPRO professionals restore homeowners' belongings to their proper place.

You have taken these steps to help with the cigarette smoke damage, now what? 

Primer and Sealant Application

Smoke stains and odors can penetrate surfaces, necessitating a fresh start. Applying a primer and sealant specifically designed to block these issues is crucial before repainting. This preparation step acts as a barrier, preventing any remaining smoke particles from seeping through and affecting the new coat of paint.

Choosing the Right Paint and Color

Selecting the appropriate paint type and color plays a pivotal role in smoke eradication. Opting for matte finishes in smoke-prone areas can help conceal imperfections while resisting the adherence of smoke residue. Light colors, known for their ability to reflect light and create an illusion of spaciousness, can also contribute to visually eliminating any residual smoke traces. 

Preventive Measures for Future Smoke Issues 

Establishing Designated Smoking Areas

A proactive approach involves designating specific areas for smoking, and minimizing the intrusion of smoke into the rest of the living space. This practice not only helps in containing smoke but also encourages healthier habits. 

Use of Air Purifiers with Smoke-Specific Filters

Investing in air purifiers equipped with smoke-specific filters, such as HEPA and activated carbon combinations, can provide ongoing relief from smoke-related issues. These filters are tailored to capture even the tiniest smoke particles, ensuring a continuously fresh and smoke-free environment.

Regular Maintenance and Cleaning Routines

Consistency is key to maintaining a smoke-free environment. Implementing regular maintenance routines, including periodic deep cleaning sessions, can significantly reduce the chances of smoke residue buildup. By adhering to a structured cleaning schedule, you can ensure that smoke remains an issue of the past.

Tackling cigarette smoke requires a combination of DIY efforts and professional assistance. Armed with an understanding of smoke's composition and its elusive behavior, you can effectively combat its presence and create a healthier and more pleasant living environment. Whether through DIY methods or by seeking professional expertise, the goal remains the same: to bid farewell to cigarette smoke and welcome fresh air and comfort into your space.

SERVPRO® is Here to Help Around the Clock

SERVPRO® is available 24/7 year-round to assist with removing the smell of cigarette smoke, smoke remediation services, fire remediation services, and more. We’re experienced in cleaning, restoring, and repairing homes and businesses that have been affected by cigarette smoke. Whether it’s new or old, our team is dedicated to providing quick and effective smoke remediation services. With over 2000 franchises across the United States and Canada, rest assured there is never a SERVPRO® far away.

Getting Rid of Cigarette Smoke using DIY and a Professional Approach

9/6/2023 (Permalink)

Cigarette smoke, with its pungent odor and harmful compounds, has long posed a challenge for individuals striving to maintain a clean and healthy living environment. The struggle to eradicate the stubborn remnants of smoke can be an arduous one, but it's a pursuit that significantly contributes to both personal well-being and overall comfort within a space.

DIY Approaches to Eliminate Cigarette Smoke 

Understanding the Composition of Cigarette Smoke

Before embarking on the journey to clear the air, it's essential to understand the composition of cigarette smoke. This complex mixture consists of particulates, gasses, and volatile organic compounds (VOCs), which contribute to the lingering odor and potential health hazards. Armed with this knowledge, one can better target the sources of the problem.

Ventilation and Cross-Ventilation Techniques

One of the simplest ways to start combating cigarette smoke is through effective ventilation. Opening windows strategically to facilitate cross-ventilation can help disperse the smoke particles and bring in fresh air. Complementing this approach with strategically placed fans can enhance the airflow, assisting in pushing out the smoky remnants from indoors.

Natural Odor Absorbers and Air Purifiers

Harnessing the power of natural odor absorbers and air purifiers can also be a cost-effective solution. Activated charcoal, known for its impressive absorbent properties, can be placed strategically to attract and trap smoke particles. Baking soda, with its odor-neutralizing capabilities, can be spread in affected areas to help eliminate lingering smells. Additionally, incorporating houseplants like snake plants and peace lilies can contribute to the purification of indoor air, tackling smoke-related pollutants.

Deep Cleaning and Maintenance

Carpets and Upholstery Cleaning

Smoke particles have a knack for finding refuge in carpets and upholstery. Employing a vacuum cleaner equipped with HEPA filters can effectively capture these particles, preventing them from recirculating. For a more comprehensive cleanse, steam cleaning proves to be a formidable ally, penetrating deep into fabrics and surfaces to expel stubborn smoke residue.

Cleaning Walls, Ceilings, and Hard Surfaces

Smoke's reach extends beyond fabrics, necessitating a thorough cleaning of walls, ceilings, and other hard surfaces. A homemade vinegar solution, combining water and white vinegar, can be gently applied to wipe down these areas. Don't overlook the significance of cleaning air vents and ducts; these hidden pathways can circulate smoke particles even after initial cleaning efforts.

Professional Solutions for Smoke Removal

Hiring a Professional Cleaning Service

When the battle against cigarette smoke intensifies, calling in professional reinforcements can make a substantial difference. Professional cleaning services possess the expertise and tools to tackle smoke residue comprehensively. They target not only visible areas but also the less accessible nooks and crannies where smoke tends to settle, ensuring a thorough cleanse.

Ozone Treatment and Its Effectiveness

Ozone treatment, an advanced technique, involves introducing ozone gas into the environment to neutralize odors, including smoke. Ozone works by chemically altering the smoke particles, rendering them odorless. However, caution is advised due to potential health risks associated with ozone exposure, highlighting the need for proper equipment and controlled usage.

 SERVPRO® provides smoke remediation services for homes and businesses, offering 24/7 assistance year-round.

There are several steps SERVPRO® takes when removing cigarette smoke from a property. Assessing the level of contamination comes first, followed by professional attention to air purification and deodorization. Once these steps are complete you can trust SERVPRO® professionals to clean, restore, and to also provide construction services (if necessary).

No matter if you require the removal of cigarette smoke smell during the day or night, on a weekend or weekday, holiday, or on an average Monday, we are always here and ready to restore your property to preloss condition, “Like it never even happened.” ® Give us a call today.

Hurricane Season is now

9/1/2023 (Permalink)

Hurricane winds have huge impacts Winds from Hurricanes can damage property quickly, SERVPRO® is here to help.

Did you know that the Atlantic hurricane season typically runs from June to November? North Carolina is at the highest risk during August, September, and October.

Do you have an action plan in place? From the site, you can learn a lot of tips that can help you stay safe during Hurricane season. 

SERVPRO® is available 24/7 if you experience water damage from flooding, roof damage, fire, or other property damage.

Save SERVPRO of Lee & South Chatham Counties number, 919-533-6776, for the next time your property is in need of Hurricane relief. 

SERVPRO professionals have the training and expertise to help make your damage “Like it never even happened.”



7/16/2023 (Permalink)

SERVPRO has the experience and training to handle all your restoration and remediation needs. See our resources below to learn more about what differentiates SERVPRO from the competition.

When it comes to water damage, it can occur at any given time. It can come from different sources: appliances, clogged gutters, leaking pipes, washing machine water supply lines, severe weather, and more. And the result can be extensive water-damaged areas in your home. If it’s not addressed promptly, it can cause secondary damage.

Furthermore, it can lead to severe mold damage. That’s why it’s important to have home water damage addressed and mitigated immediately. In the event you encounter water, mold, or other damages, SERVPRO is here to help you and your family in your time of need. SERVPRO professionals are faster to any size disaster. There’s no job too big or small for our water damage restoration professionals. 

When you experience water damage at your home, would you rather pay multiple companies or just one company? One to do the mitigation? One to do the cleanup? Then another to do the construction? Or would you rather have one trusted company in your home to handle the entire process from start to finish?

You would choose the latter option, right?

SERVPRO is your one-stop shop when it comes to your restoration services and needs. Why is this important to know, and why does that matter to you?

  • Less stress and hassle
  • Less coordination and logistics with other companies or contractors
  • Less money out of your pocketbook or wallet

From the mitigation to the cleanup to the construction phase, our professionals handle it all and make the damage “Like it never even happened.”SERVPRO is your one-stop restoration shop, which is another reason why customers love us.

How WE handle fire damage

7/11/2023 (Permalink)

The restoration process begins when you call you local SERVPRO location or SERVPRO's Customer Care Center, both of which are staffed 24 hours a day. Our specialist will ask a series of questions regarding the fire damage event hat will help us dispatch the nearest SERVPRO professional to your location.

Our professionals will carefully inspect and test adjoining rooms of your property o determines the extent of the fire, smoke and too damage. This step is crucial in developing a plan of action. We work alongside investigators, insurance companies and the fire Marshal to determine the type, degree of and extent of damage to materials and belongings. 

Fire damage can often compromise windows, walls and roofs. Two maintain security and to protect against further damage, SERVPRO can board up missing windows and walls and place tarps on damaged roofs. We also offer debris removal, installation of emergency power and temporary lighting, temporary structural repairs and more. 

If water damage is present, the water removal process will begin almost immediately and removes the majority of the water. We will hen use dehumidifiers and air movers to remove the remaining water and complete the drying process. 

SERVPRO professionals use specialized equipment and techniques to remove smoke and soot from ceilings, walls and other surfaces.  

We remove affected materials while minimizing damage to unaffected or restorable surfaces. Our professionals can inventory non-salvageable property and assist in packing, relocating, cleaning and storing of personal property. We also offer restoration of specialty items such as, electronics and documents. 

After these initial seps, your home may need construction work to get your property back to its preloss condition. The repair step can be minor repairs or rebuilding entire areas of your home. We can simplify the restoration process by handling both the initial damage mitigation and rebuilding the affected areas. Having one qualified company for he entire process can save time and keep costs low. 

A storm is coming, what do I do?

7/11/2023 (Permalink)

Follow these safety tips to prepare for a tornado:

  • Remain aware of weather conditions, especially if you know thunderstorms or severe weather is imminent. Your local radio stations, as well as national weather sources such as The Weather Channel, are great resources for up-to-date information. However, keep in mind that sometimes tornadoes strike so quickly there is little to no warning, so do your best to pay attention to the weather in general
  • Always have an emergency plan in place, so you and your loved ones know exact directions on what to do in the event of a tornado
  • This can include maintaining a list of important cell phone numbers, as well as having a kit on standby, containing emergency medical supplies, flashlights, perishable and non-perishable food, and battery-operated items such as portable TVs and radios
  • Take shelter immediately, ideally in a basement
  • If your home or the building you are in does not have a basement, then a closet or bathroom (ideally, an interior room without windows) is preferable. If nothing else, hide beneath something sturdy such as a workbench or table, and use a mattress or sleeping bag for protection from flying debris. If you are outside, try to find a ditch to lay in, and if you are in your car, rather than outrun the tornado, try to find the nearest durable building for protection. It’s of the utmost importance you do everything you can to protect your head
  • Remember, a tornado watch means conditions are favorable for a tornado, but one has not yet been spotted. Conversely, a tornado warning means a tornado has been spotted, and you should seek cover immediately

Rest assured, if disaster strikes your home or business in the aftermath of a tornado or other severe weather, SERVPRO is available to assist 24/7, 365 days a year.Our certified technicians undergo continual training, using top restoration equipment to ensure your storm, water, or other damage is quickly, effectively, and safely remediated. Our commercial restoration process will assist in cleaning up after a tornado or similar natural disaster. We also provide construction services, from minor repairs to full reconstruction of entire areas of your home or business. We are committed to making your property damage “Like it never even happened,” so if you are struck by tornado damage, give us a call.

Commercial cleanup

7/11/2023 (Permalink)

As the #1 choice in the cleanup and restoration industry, we can help you every step of the way. From immediately after the disaster to returning your property to its preloss condition, we want to make the process as smooth as possible.When your commercial property is suddenly hit with damage due to a storm, flood, fire or other disaster, it can leave you, your employees and customers in shock. It’s important to know that you have professional large-loss specialists to handle the restoration process as quickly as possible so that you can get back to business. SERVPRO’s Disaster Recovery Team is an elite team of technicians. We’re strategically located and prequalified to respond Faster to any size disaster.

Benefits In Choosing SERVPRO for Large Loss Events

Available 24/7

Storms and other disasters can strike at any time of the day or night, so we are ready to help as soon as we’re needed. 

Commercial Large Loss Division

Our Disaster Recovery Teams are composed of elite technicians who have the training and resources to handle large-loss events for industries that have included hospitals, universities and government facilities. 

Strategically Located

We have more trained and certified technicians than any of our competitors at more than 1,900 locations in the United States and Canada. This gives us a larger network of professionals, supplies and equipment to get the job done, regardless of size. 

Personal Attention

Each large loss project is managed by a project manager from your local SERVPRO location. They’re backed by the SERVPRO headquarters operations team to help you have the smoothest restoration experience possible 

Easier Insurance Claims Process

SERVPRO will help you navigate the insurance claims process and coordinate the necessary paperwork for a quicker, easier experience. Since you never know when an emergency will come, preparing ahead of time can save you a lot of stress if it does happen. You can sign up for SERVPRO’s Emergency Ready Profile for your business or commercial property. You’ll work with your local SERVPRO professional to come up with a plan of action in the event of an emergency or large-loss event. You can also ask about our other related services including the Priority Response Service, pre-staged power services, tarping, sandbagging and more.

Cleanup time!

7/11/2023 (Permalink)

Life can get a little messy sometimes. When it does, we can help you clean it up.

You know how it is. Sometimes things just happen: spills on the carpet, pet accidents, and the general wear and tear of everyday life. These things take their toll on your carpets, upholstery and other items. Sometimes you need a deeper clean for your home than you can do yourself. You need a professional cleaning company that can provide heavy duty cleaning services. That’s when you can call the certified professionals at SERVPRO. Our experienced professionals are trained in a variety of cleaning methods for carpets, drapery, blinds, upholstery and hardwood floors. We’re backed by more than 50 years of experience in the cleaning and restoration industry and have the training and equipment to give your home a higher level of cleanliness. 

Our professional carpet cleaners can remove deep-seated dirt and grime to keep your carpet and rugs looking their best and extend their lifespan. Even the most high-quality items can become soiled with dust, dirt, pet hair and the daily traffic of family life. SERVPRO applies its more than 50 years of knowledge and experience in restoration to carpet cleaning and upholstery cleaning projects of all sizes. We use a variety of cleaning methods depending on your situation. Our goal is to clean carpets, rugs and upholstery to your satisfaction to restore them to their original appearance.

Why Choose SERVPRO for Carpet Cleaning?


Provide 24/7 Emergency Service

Should your carpets need cleaning due to an emergency, SERVPRO will respond quickly to lessen damage and avoid costly repairs. 

Highly Trained Technicians

Our professionals are trained to the highest standards and are backed by state-of-the-art equipment and more than 50 years of experience. 

#1 in the Cleanup and Restoration Industry

We’re a trusted leader in the restoration industry.


Easier Insurance Claims Process

SERVPRO will help you navigate the insurance claims process and coordinate the necessary paperwork for a quicker, easier experience.

The Storms Brewing

6/21/2023 (Permalink)

After a storm passes, it’s important to stay safe while waiting for help to arrive. Here are some tips to help prevent further damage after a storm:

Storm water damage

Shut off water source

Shut off water source is possible or contact a qualified party to stop the water source.

Turn off circuit breakers

Turn off circuit breakers for wet areas of the home when access to the power distribution panel is safe from electrical shock.

Remove excess water

Remove as much excess water as possible by mopping and blotting.

Prop up wet upholstery

Remove and prop up wet upholstery cushions for even drying. Do not put cushion covers in the washing machine.

Use aluminum foil for barrier

Place aluminum foil or wood blocks between furniture legs and wet carpeting.

Move paintings or art

Move any paintings, art, objects, computers, documents or other sensitive valuables to a dry place.

Hang furs and leathers

Hang furs and leather goods separately at room temperature.

Don't Enter affected areas

Don't enter affected areas is electrical outlets, switches, circuit breakers or electrical equipment are exposed to water. Always avoid electrical shock hazards!

Don't use household vacuum

Don't use your household vacuum cleaner to remove water; this could cause electrical shock or damage to the vacuum cleaner.

Don't turn on ceiling fixtures

Don't turn on ceiling fixtures is ceiling is wet or enter rooms where ceilings are sagging from retained water.

For emergency fire damage

Limit movement

limit movement in the home to prevent soot particles from being embedded into carpet and avoid tracking.

Keep hands clean

Keep hands clean. Soot on hands can further soil upholstery, walls and woodwork. 

Empty freezer and refrigerator

If electricity is off, empty freezer and refrigerator completely and prop doors open to help prevent odor.

Wipe off soot

Wipe soot from metal kitchen and bathroom faucets, trim and appliances.

Don't wash walls 

Don't attempt to wash any walls or painted surfaces without first contacting SERVPRO.

Don't shampoo carpet or upholstery

Don't attempt to shampoo carpet, rug or upholstered furniture without consulting SERVPRO.

Don't clean electrical appliances

Don't attempt to clean any electrical appliances (TV sets, radios, etc.) that maybe been close to fire, heat or water without first consulting an authorized repair service.

SERVPRO is here to help when disaster strikes.